FAQ

If you have forgotten your User (Access) Code our programming & Installations Department can assist by providing manual instructions. For more sophisticated security systems, we can dial-in and make changes remotely. Please send an email with your name/business name and a summary of your issue to updates@sectrol.com.au

When security is monitored, you are requested to provide us with a list of contacts. Based on customer instructions, this list of people will be contacted when an alarm is activated or if we need to discuss anything related to your system. For businesses, it is particularly important to keep this list (including names and phone numbers) particularly if there are staff movements. It is critical to avoid alarm calls being made to people who have not been associated with a business for months, even years.

Most contemporary CCTV systems have the capacity to be adapted for monitoring.

Sectrol is now exploring the introduction of monitored CCTV. This exciting AI driven innovation is adding a new dimension to security system management. Monitored CCTV has a number of applications including after-hours activation for businesses and perimeter surveillance of premises.

Yes, Sectrol in partnership with MySpy provides temporary CCTV solutions on a self-managed or monitored basis. Temporary cameras have a range of applications. They are particular useful on building sites or premises when short-term security protection is required. Contact Sectrol Sales for more information.

Sectrol Security is the security company regional Victorians trust for quality products and swift service. We service the following towns:

Ballarat, Ararat, Stawell, Melton, Bacchus Marsh, Ballan, Creswick, Clunes, Warrnambool, Lismore, Port Fairy, Colac, St Arnaud, Maryborough, Bendigo, Shepparton, Echuca, Daylesford, Hepburn, Hepburn Springs, Mildura, Swan Hill, Kerang, Warracknabeal, Horsham, Kaniva, Hamilton, Grampians, Dunkeld, Mortlake, Portland, Camperdown, Werribee, Seymour, Kilmore, Sunbury